FAQ
β FAQ β Frequently Asked Questions
π¦ Delivery & Shipping
What are the delivery times? π
Our delivery times are generally 8 to 10 business days depending on your location.
π We do our best to deliver to you as quickly as possible.
How can I track my order? π
Once your order has been shipped, you will receive a tracking number by email.
π You can track your package directly on our "Track My Order" page.
Which countries do you deliver to? π
We deliver to France, Switzerland, Belgium and Canada.
Is delivery free? π
Yes, delivery may be free depending on current offers.
π Check out our promotions directly on the website.
π³ Payment & Security
Is payment secure? π
Yes, all transactions are 100% secure thanks to reliable and encrypted payment systems.
What payment methods do you accept? π°
We accept major payment methods:
π Credit card (Visa, Mastercardβ¦)
π Other secure solutions depending on your country
π Returns & Refunds
Can I return my product? β©οΈ
Yes, you have 30 days after receipt to return an item.
What if the product is not suitable for me? π
No problem.
π You benefit from a satisfaction or money-back guarantee.
Contact our support team and we will assist you.
πβοΈ Product & Usage
How does the product work? π€
The product is designed to naturally stretch and relax the neck.
π Simply rest your head on it to enjoy its benefits.
Is it suitable for everyone? π€
Yes, it is suitable for most adults.
π Ideal for people suffering from neck tension.
How long should it be used? β³
We recommend using it for 15 to 30 minutes a day for best results.
Is it painful? π¬
No, but a slight stretching sensation may be felt at first.
π This quickly disappears, giving way to deep relaxation.
Are the results fast? β‘
Yes, many users experience relief from the very first uses.
π© Customer Service
How to contact you? π¬
You can contact us by email via our contact page.
π We generally respond within 24 to 48 hours.
Email: gontagheorghepro@gmail.com
Can I modify or cancel my order? βοΈ
Yes, as long as your order has not yet been shipped.
π After this deadline, the order is already being prepared.